Terms and Conditions
Privately Sold UK Ltd, a company incorporated under the laws of England and Wales 
1. Definitions and Interpretation
1.1 Headings in these terms are for ease of use and do not form part of the terms nor effect their interpretation.
1.2 In these terms reference to the masculine, feminine and all neuter genders includes all other genders and reference to the
singular include the plural and vice versa.
1.3 These terms are to be governed by English Law.
1.4 In these terms the follow expressions have the following meanings:- “Privately Sold UK Ltd” means Privately Sold UK Ltd, a
company incorporated under the laws of England and Wales  Privately Sold UK Ltd Suite 7/8 Floor 8 St James
House, Pendleton Way, Salford, England, M6 5FW.
2. Privately Sold UK Ltd Responsibilities
2.1 Privately Sold UK Ltd will provide web consultancy services and/or marketing using reasonable care and skill at all times.
3. Pricing and payment terms
3.1 Privately Sold UK Ltd will provide the Services at the prevailing hourly rates from time to time and/or for the monthly fee or
such combination of the two.
3.2 Privately Sold UK Ltd may vary its charge-out rate at any time by prior written notice to you.
3.3 All hourly rates and prices quoted are exclusive of any VAT which is payable in addition.
3.4 Privately Sold UK Ltd will charge a setup fee for all websites with a monthly fee for hosting. Should a marketing agreement
be entered into with Privately Sold UK Ltd, the monthly fee will be waivered.
3.5 Marketing agreements will renew on a monthly basis until the end of the agreed terms or the account is terminated after the
initial trial period.
3.6 Privately Sold UK Ltd may agree to provide a free online presence in the form of a one page basic website to clients who
agree to a marketing package. Content and a specified number of images may also be added to the site. A setup fee of £10 +
VAT will apply but no other charges. Hosting will be provided as part of this service.
3.7 The free online presence will continue as long as the marketing services are continued. Should the agreement be cancelled
at any time, the online presence will be removed from the internet. If you wish to maintain only the online presence and not the
marketing, this can be done inclusive of hosting fees from £10 + VAT per month.
3.8 Privately Sold UK Ltd will host purchased websites if the client requires us to do so at no additional charge. In doing so,
Privately Sold UK Ltd will provide a reliable and professional service to the client at all times, excluding unavoidable technical
3.9 Services undertaken by Privately Sold UK Ltd maybe invoiced at any time after Privately Sold UK Ltd has been engaged as
agreed by you and Privately Sold UK Ltd.
3.10 Any additional expenses to be incurred by Privately Sold UK Ltd on behalf of you as described in the Project
Specifications will be invoiced in advance of such expenses being incurred by Privately Sold UK Ltd with payment due prior to
3.11 Payment for Services rendered by Privately Sold UK Ltd is always due on assignment.
3.12 Payments made to Privately Sold UK Ltd are via direct debit (if available on your campaign) or credit / debit card.
3.13 Privately Sold UK Ltd accept MasterCard and VISA credit / debit cards. Visa Electron, Maestro, JCB and Diners cards
may also be used.
3.14 If a client’s registered address is non UK, authorisation may be required from the card holding bank. Some of the above
cards may not be available to use for non UK clients.
3.18 Privately Sold UK Ltd reserves the right to suspend its services at any time should any monies due to Privately Sold UK
Ltd remain unpaid and Privately Sold UK Ltd will not accept responsibility for any loss arising from delay caused by such
suspension. In this instance, your marketing will automatically be paused yet normal monthly costs will be charged / accrued.
3.19 If payment is not made by the due date, Privately Sold UK Ltd reserves the right to charge interest from the date of invoice
until the date of actual payment at the rate of 8% above the base rate for the time being of the Bank of England.
3.20 Privately Sold UK Ltd endeavour to investigate any malpractice or mis-selling issues. However, should the investigation
prove no wrongdoing by Privately Sold UK Ltd, an administration fee of £50 + VAT will be applied to the client’s billing account.
3.21 All monies due to Privately Sold UK Ltd must be paid in pounds sterling.
3.22 You have no right of setoff, deduction or counterclaim in respect of any monies owing to Privately Sold UK Ltd.
3.23 Privately Sold UK Ltd agree to process a refund only on the basis if a material breach on our part is made.
4. Time for Performance
4.1 Unless expressly agreed to the contrary, time is not of the essence in relation to any contract that is subject to these terms.
Where time is made of the essence and the responsibilities of Privately Sold UK Ltd involve dependence upon you taking
certain actions, if you do not take those actions within a reasonable time in the circumstances, the period of delay will be added
to any period for performance by Privately Sold UK Ltd.
4.2 If a marketing campaign has been agreed, this will in general be live within a 48 working hour period. Should you have
requested a delay to the start of your campaign, the marketing will not be live within 48 working hours and will revert to the
agreed schedule on assignment.
4.3 An account can be paused on request, however in order to apply this, your account must have no arrears. Any accounts
under a paused status can only be done so for a maximum of 100 days. Upon request of the pause, a re-instatement date must
be provided. Should you fail to do so, Privately Sold UK Ltd possess the right to automatically restart the marketing after the
100 days period.
4.4 In the event of a live date falling on a non-working day, the date will be changed to the next available working day.
5.1 By the very nature of service provided to you by Privately Sold UK Ltd, Privately Sold UK Ltd will frequently come across
confidential information relating to your business and its’ suppliers, clients or customers. Privately Sold UK Ltd therefore agrees
to keep all information that may come to its’ attention in relation to your business and its’ suppliers, customers and clients
strictly confidential at all times during and after the provision of any services to you for a period of up to five years or such
periods as you may be bound to maintain information confidential.
5.2 Clause 5.1 will not apply to any information that is in the public domain otherwise than through breach of clause 5.1 by
Privately Sold UK Ltd.
5.3 Where Privately Sold UK Ltd assigns or delegates any responsibilities to you to a third party, Privately Sold UK Ltd will
ensure that third party agrees to observe these terms and in particular the provisions of clause 5.1.
5.4 Privately Sold UK Ltd uses certain proprietary documents during the course of its relationship with its clients. Such
documents will be notified to you as they are used and will be given the same confidential treatment as we give your
Privately Sold UK Ltd. believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
6.1 Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation
request will not be entertained if the execution process has started basis to the order. There is no cancellation of orders placed
under the Same Day Delivery category.
6.2 If you do not wish to carry on with such campaign after the initial agreement, Privately Sold UK Ltd should be advised as
soon as possible.
6.3 Any contract may be terminated for the services of Privately Sold UK Ltd governed by these terms at any time upon email
6.4 Any accounts notice periods falling within the trial period can be cancelled with immediate effect. After the trial period, a five
day notice is required.
6.5 Termination of any agreement must be done by sending confirmation to the office by email found on our contact page. In
case you feel that the product/service received is not as per the scope of the project defined by you or as was mutually agreed
upon, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service
Team after looking into your complaint will take an appropriate action.
6.6 All notice periods commence upon receipt of email notice being received at the office address.
6.8 Any discounts agreed will become payable in full in the event of early termination of this agreement.
6.9 Privately Sold UK Ltd provides certain services on an annual basis and terminating these services early does not entitle you
to a full or partial refund. Privately Sold UK Ltd. does not accept cancellation requests unless the customer establishes that the
quality of product/service delivered is not at par to the standards of requirements that was communicated or agreed upon.
7. Exemptions and Exclusions
7.1 Where you buy goods and services other than through Privately Sold UK Ltd but on recommendation by Privately Sold UK
Ltd, Privately Sold UK Ltd may render assistance to you in the event of a dispute relating to such goods and services but your
rights are governed strictly by the terms of that third party.
7.2 Where you buy goods and service through Privately Sold UK Ltd (with Privately Sold UK Ltd acting as your agent) and such
goods and/or services require the payment of ongoing renewal fees, it will be your obligation to ensure that such fees are kept
up to date. The legal relationship is governed strictly by the terms of that third party, and it is on these terms that you will be
bound. Privately Sold UK Ltd accepts no liability for any loss caused by error on your part.
7.3 Any statutory implied warranties are excluded to the full extent permitted by law.
7.4 Neither you nor Privately Sold UK Ltd are responsible for any losses arising through a cause which is beyond the
reasonable control of the relevant party. Both you and Privately Sold UK Ltd agree that you will use all reasonable efforts to
remedy any such matter and to resume for performance of these terms at the earliest reasonable opportunity.
7.5 Privately Sold UK Ltd always tries to accommodate a client’s urgent needs but cannot guarantee availability or any
additional business at any particular time or with any particular period.
7.6 Privately Sold UK Ltd may terminate an agreement at any time if: a) the customer’s website contains any material which is
illegal, pornographic, racially abusive or is likely to cause offence or to damage the reputation of Privately Sold UK Ltd; b) the
customer commits any material breach of an agreement; c) the customer enters into liquidation whether compulsory or
voluntary, has a receiver or administrator appointed, enters into any arrangement with its creditors or ceases or threatens to
cease to trade.
7.7 Privately Sold UK Ltd will not accept responsibility for any incorrect email addresses being provided. Due to various issues
such as spam filters etc, we cannot be responsible for clients not receiving any reports, emails etc for Privately Sold UK Ltd. It
is the responsibility of the client to inform us in any instance of their report not being received before the renewal date of their
account within 48 hours.
7.8 In the event of suspected click fraud and / or unusually high traffic of a marketing campaign, Privately Sold UK Ltd reserve
the right to pause and review such accounts. We cannot be held responsible for such incidents as they are out of our control.
We rarely have downtime of more than 72 hours. Privately Sold UK Ltd employ a fair use policy.
7.9 Privately Sold UK Ltd will not accept responsibility for any misrepresentation made by it unless it is confirmed in writing
(save for fraudulent misrepresentations) to the maximum extent permitted by law. Privately Sold UK Ltd will not accept
responsibility for any indirect or consequential losses arising from either breach of these terms or from any other legal duty to
you. In particular but not by way of limitation on this exclusion, Privately Sold UK Ltd will not accept any responsibility for losses
arising from your failure to take a full backup of your system at least every seven days (and differential updates at least daily)
and to store at least one backup copy off-site. You are strongly advised therefore to make arrangements for us to ensure that
you protect yourself adequately in this regard and to maintain fully licensed virus-check up throughout your system.
7.10 Upon assignment of a website, content is provided by you and you acknowledge full responsibility for all content on your
site, however created, and all more generally all content approved by you (whether produced by us or otherwise). It is your
obligation to ensure that all use of the media solutions provided is legal and remains so throughout operation. Privately Sold UK
Ltd accepts no liability for any content either on your site or approved by you through the normal procedures agreed by us. You
accept all liability arising from third party claims relating to content covered by this section and indemnify Privately Sold UK Ltd
to the maximum extent possible for any costs, damages and losses suffered as a result of any breach of this obligation. We
reserve the right to take down any content where we have reason to believe content contravenes the law or a third party’s
7.11 In the event of content not being received within a seven day period, Privately Sold UK Ltd reserves the right to build an
auxiliary website in lieu of content forthcoming. Should a marketing agreement also be in place, this will also be placed live on
completion of such site. Any content used which you would like to change, can be requested in writing as soon as possible for
the site to be updated.
7.12 To ensure superior levels of reliability and performance, all our clients websites are hosted on a high speed, state of the
art managed dedicated server which utilises a guaranteed minimum uptime service availability of 99.95%.
7.13 Whilst Privately Sold UK Ltd makes every effort to provide maximum uptime, no guarantees can be made as to the
availability or interruption of hosting.
7.14 All key phrases purchased by you against our marketing packages are subject to availability. Should a key phrase not be
available as part of the chosen package, you will either be offered an alternative phrase where you will be invited to suggest
other key phrases, or if a specific key phrases is required, Privately Sold UK Ltd agree to provide a competitive quote.
7.15 Privately Sold UK Ltd endeavour to ensure continuation of service at all times however, Privately Sold UK Ltd shall not in
any event be held liable for interruptions of service or down time of the server and / or marketing.
8. Refund Policy
Full refund will be made if you cancel our services within 72 hours of making the payment. If you choose to terminate our
services after the initial 72 hours then you will be charged an amount equivalent to the working hours put into the project. The
balance will be credited to the account from which you made payment within 14 days of cancellation. Cancellation of any
service renewal should be done 5 days prior to the start of next billing cycle. If cancellations are made after the start of the
billing cycle then an amount equivalent to the working hours put into the project during that month will be liable, which the
clients will be entitled to pay.
If you signed up for our services, but did not make use of them then you are still entitled to pay us.
9. General Provisions
9.1 These terms may only be varied in writing by Privately Sold UK Ltd and any other purported variation would not be
9.2 If you constitute more than one “legal person”, each of you is jointly and severally liable to Privately Sold UK Ltd under
9.3 In relation to the unpaid invoices of Privately Sold UK Ltd all such disputes are subject to the exclusive jurisdiction of
English Courts of Law.
9.4 In relation to other disputes under these terms, if Privately Sold UK Ltd and you cannot resolve any dispute between
themselves within a reasonable time (not to exceed 5 days from the date of notice of the dispute), Privately Sold UK Ltd will
instruct an independent third party debt recovery team to assist.
9.5 Privately Sold UK Ltd do not offer a cooling off period. More information regarding business to business contracts can be
found on the Privately Sold UK Ltd website.
9.6 Any form of verbal or threatening abuse will not be tolerated and will result in the call being terminated. Calls of a
threatening nature may be reported to the police.
9.7 Any complaints by you against Privately Sold UK Ltd are requested in writing via email or post.
9.8 Any indulgences granted to you by Privately Sold UK Ltd at any time will not operate as a waiver of its rights under these
terms either in respect of a particular breach or in respect of any future breaches of the same or a similar nature.
9.9 Any contract between you and Privately Sold UK Ltd is only intended to benefit you unless Privately Sold UK Ltd expressly
acknowledges the rights of a particular third party in writing.